At Nue-Trix, we take pride in the quality and safety of our dermatological products. Every item is inspected before dispatch to ensure you receive the best care. However, we understand that issues can occasionally arise.
1. Return Window
We offer a 48-hour notification window for returns or exchanges. You must report any issues, such as product damage, seal breakage, or incorrect items, within 48 hours of receiving your delivery[cite: 1].
2. Eligibility for Returns
To be eligible for a return or exchange, your skincare product must meet the following criteria[cite: 1]:
3. Damage Claims (Unboxing Video)
To protect the integrity of our medical-grade products, we require a continuous unboxing video for all damage claims[cite: 1]. Please film the opening of your package from start to finish. If the product is found to be damaged or incorrect, please email the video to nuetrix786@gmail.com[cite: 1].
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund[cite: 1].
5. Cash on Delivery (COD) Orders
For orders paid via Cash on Delivery, refunds will be issued as Store Credit[cite: 1]. You may be asked to provide bank details securely via our official support email for processing[cite: 1].
6. Shipping Costs
Customers are responsible for paying the shipping costs for returning an item[cite: 1]. Shipping costs are non-refundable[cite: 1]. If you receive a refund, the original cost of shipping will be deducted from your total[cite: 1].